11/25/2023 0 Comments Roto rooter undercover boss![]() ![]() ![]() On this show, the company received a one-hour profile, and the format of the show was perfect for enabling Roto-Rooter to show off its strengths as a company, profile some of its best employees, make it look like they are genuinely looking for ways to improve and show that their company embraces both its workforce and its customers.Ī show like this is an especially good opportunity for a company like Roto-Rooter, one that doesn’t get a lot of publicity and operates in an industry that is not usually front of mind (plumbing). The particular episode we watch profiled the CEO of Roto-Rooter, as he went undercover under as a new hire named Hank at several Roto-Rooter locations across the country.Īs we watched the show, I was struck by how great of a PR opportunity the show presented for Roto-Rooter (and other companies who will be profiled throughout the course of the season). Run on CBS, the show follows CEOs who go undercover to find out what their company is really like at the ground level. ![]() Sounds like he saw the Churchill Downs episode.Last night, while visiting my family for the Easter holiday, I tuned in to watch an episode of “Undercover Boss” with my family. Rick Arquilla has been the president and chief operating officer of Roto-Rooter Group, North America’s largest provider of plumbing repair and drain services, since 1999. Each week, the show follows a different senior executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. He is based at Roto-Rooter's corporate headquarters in downtown Cincinnati, Ohio. Plumbing repair and drain cleaning service provider Roto-Rooter was featured on the April 4 episode of the hit CBS reality television show Undercover Boss. One of the lingering problems of Undercover Boss is its formulaic structure: while Arquilla claimed that the participants' level of personal involvement could mitigate the trend, he noted that the show could certainly become "Just too plain vanilla: nice boss meets nice front-line people, does nice things, they sing Kumbaya, show's over." Faced with that unappealing option, he admitted "I don't think I'd watch that." Rick Arquilla is the president and chief operating officer of Roto-Rooter Services Company, North America's largest provider of plumbing repair and drain services. because you're doing this work in front of customers." This was particularly hard for him because, in his words "I was incompetent on so many levels." I failed on numerous occasions."Īrquilla was particularly struck by the fact that Roto Rooter employees must perform for an audience: "It's hard work and there's nowhere to hide if you're having a bad day. Speaking about the experience on Blog Talk Radio, he admitted that, "There are certain jobs that no one in the right mind would hire me to do at Roto Rooter. It also still manufactures the Roto Rooter machine.ĭuring his time in the trenches, Arquilla explored the wide range of Roto Rooter's services, visiting four cities and trying his hand at the full range of Roto Rooter jobs, including drain clearing, manufacturing, customer service, and dispatching. Today, Roto Rooter operates throughout North America and has franchises in Japan, Philippines, Australia, United Kingdom, Indonesia and Singapore. Today we are taking a look at 5 of the best employees ever on Undercover BossWhich employees did you think were the best Did we miss anyLet us know down i. In 1980, the Blancs sold out to Chemed ( CHE), which expanded Roto Rooter's offerings, transforming the company into a full-spectrum plumbing company. ![]() Soon, the company moved from manufacturing and selling the machines to operating franchises. Equipped with sharp blades that it uses to cut through serious clogs, the original Roto Rooter was popular with Depression-era entrepreneurs who were looking for a profitable business that carried a low entry fee. Roto Rooter is best known for its signature product, a supercharged plumber's snake that Des Moines inventor Samuel Blanc created in 1935. However, as he recently noted in an episode of Blog Talk Radio, "I have never done the work."Īnd the work is fairly intense. In 1989, the company hired him to be president of its central region within ten years, he had worked his way up to become president and COO of the company. After his 1975 graduation from Ohio State University, he worked as a salesman with several Ohio companies before going to work with the the Cincinnati-based Roto Rooter. Featuring Rick Arquilla, the president and COO of Roto Rooter, the episode will take its business executive-as-normal-worker theme a step further with the untrained Arquilla trying his hand at drain snaking, faucet removal, and other grim plumbing tasks.Īrquilla's training is in sales. On Sunday's Undercover Boss, the show is going down the drain.literally. ![]()
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